Warranty
Every SPEED product sold through this store is genuine and covered. Here is exactly what that means.
Cover period
SPEED products carry a manufacturer warranty of [ warranty period to be confirmed ] from the date of delivery.
Cover is registered against your order automatically — there is no card to fill in and no registration form to remember. Keep the WhatsApp order message or your delivery note and that is enough to make a claim.
What is covered
- Manufacturing defects in materials or workmanship
- A product that fails to perform to its stated specification in normal use
- Charging failure, port failure or battery failure not caused by damage
- Items that arrive damaged, incomplete or not as ordered
What is not covered
- Physical damage, drops, crushing or cuts to cables
- Liquid damage, unless the product carries a published water-resistance rating
- Damage caused by using the product with faulty third-party equipment
- Normal cosmetic wear — scratches, scuffs, fading
- Any product opened, modified or repaired by someone other than SPEED
- Products not bought from SPEED or an authorised seller
How to claim
Message us on WhatsApp with three things and we will take it from there:
- What the product is and roughly when you bought it
- What it is doing, or not doing
- A short video or photo if the fault is visible
If the fault is covered, we repair or replace the unit. Where neither is possible we refund it. We will tell you which applies before you send anything back, and we cover return delivery on confirmed faults.
Turnaround target is [ claim turnaround to be confirmed ] from the day the product reaches us.
Your statutory rights
This warranty is offered in addition to your rights under Nigerian consumer protection law and does not replace them.
