Returns

Open the package while the rider is still there. If the item is wrong, damaged or missing something, hand it straight back and tell us in the chat — that is the cleanest possible return and we will replace it.

If a fault appears later, you have [ returns window to be confirmed ] to raise it with us, and the warranty continues to apply after that.

To be returned, an item needs to be:

• In its original packaging with all accessories and inserts
• Free of physical or liquid damage caused after delivery
• Unmodified, and not opened for repair by anyone else

For hygiene reasons, in-ear products cannot be returned once the sealed ear tips have been used, unless they are faulty. Screen protectors cannot be returned once applied, unless they arrived damaged.

None of this affects your rights if the product is genuinely defective.

Where a refund is due, it goes back by transfer to the account you paid from, within [ refund timeframe to be confirmed ] of us receiving and checking the item.

Delivery charges are refunded when the fault was ours. They are not refunded on a change of mind.

Nothing here reduces your rights under Nigerian consumer protection law, including your rights in respect of goods that are faulty or not as described.